Hi Katie!
Thank you for taking the time to leave your feedback! We're sorry that your product was damaged during transit. That's never the experience want our customers to have.
We unfortunately weren't aware of your review until recently, but wanted to take a moment to follow up. We received your email on Saturday, August 1st regarding the damaged bottle. As our offices are closed on weekends, we responded Monday morning, August 3rd, and arranged for a replacement to be sent out that same day at no cost to you.
We always strive to provide prompt and helpful customer service, and we're glad we were able to resolve this issue for you! We would greatly appreciate it if you would consider updating your review to reflect the assistance you received from our team.
Thank you again for your feedback!